Why More Training is Not the Solution to Poor Customer Service
What was your last customer experience like? I hope positive—according to surveys, 80% of customer service interactions are positive....
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Brittney-Nichole Connor-Savarda
Apr 12 min read
The Worship of Ignorance in Western Culture
In much of Western culture, ignorance seems to be not only accepted but celebrated and worn as a badge of honor. From the rise of...
Brittney-Nichole Connor-Savarda
Jan 1, 20234 min read
Name-calling: A Sign of Low Emotional Intelligence
It's easy to be dismissive and judgmental when you don't understand someone else's perspective. But when we do this, it's a sign that our...
Brittney-Nichole Connor-Savarda
Nov 1, 20223 min read
How to Recognize the Emotional Intelligence of Your Partner
We've all heard of IQ, but what about emotional intelligence? Just like IQ, emotional intelligence (EI) is a skill that can be developed...
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