low emotional intelligence

Apr 14 min read

Why More Training is Not the Solution to Poor Customer Service

What was your last customer experience like? I hope positive—according to surveys, 80% of customer service interactions are positive....

Apr 12 min read

The Worship of Ignorance in Western Culture

In much of Western culture, ignorance seems to be not only accepted but celebrated and worn as a badge of honor. From the rise of...

Jan 1, 20234 min read

Name-calling: A Sign of Low Emotional Intelligence

It's easy to be dismissive and judgmental when you don't understand someone else's perspective. But when we do this, it's a sign that our...

Nov 1, 20223 min read

How to Recognize the Emotional Intelligence of Your Partner

We've all heard of IQ, but what about emotional intelligence? Just like IQ, emotional intelligence (EI) is a skill that can be developed...